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What to bring when visiting a loved one
Outstanding due to Excellence and committed to world-class patient care.
A Coffee Shop is available for your convenience. Please note this is an independent facility from the hospital.
Visiting times have been set to allow your loved ones to rest and recuperate. This also allows the nursing staff time to complete their rounds, and doctors to visit the patients.
Please adhere to visiting hours as stipulated below, you will not be allowed to sit with your family member outside of the visiting hours.
Please do not make phone calls or talk loudly on your cell phone during visiting hours. This is a disruption to other patients and visitors.
For infection control purposes no children under the age of 12 years are allowed to visit patients in the wards, day ward or ICU.
Only two visitors per patient are allowed in the Wards and ICU.
Visitors can purchase WiFi packages at reception.
As per the Protection of Private Information (POPI) act, please appoint one family member to be the spokesperson for the family. This person will be given certain information to pass onto the family and will be the contact person for the treating medical team.
NO CLINICAL INFORMATION REGARDING ANY OF OUR PATIENTS WILL BE GIVEN TO ANYONE OVER THE PHONE.
All visitors to ICU are requested to put an apron on and wash their hands on entering and leaving the unit. No flowers are allowed in ICU.
What we Do
To prevent cross-infection The Urology Hospital has strict measures in place and family/visitors are requested to comply with the Infection Control Regulations.
Patients who are isolated may only have one visitor during visiting times. Please follow the directions given to you by the nursing staff.
If you were isolated in a previous hospital, please inform the nursing staff on admission.
No visitors may sit/lie on a patient’s bed or any open bed in the wards.
Please note that we might perform specific tests on admission or during the course of your stay. These tests are for your safety and should your medical aid not cover the cost, you will be held liable for the cost of the tests.