What to bring when visiting a loved one

Outstanding due to Excellence and committed to world-class patient care.

Visitor information

A Coffee Shop is available for your convenience. Please note this is an independent facility from the hospital.
Visiting times have been set to allow your loved ones to rest and recuperate. This also allows the nursing staff time to complete their rounds, and doctors to visit the patients.
Please adhere to visiting hours as stipulated below, you will not be allowed to sit with your family member outside of the visiting hours.
Please do not make phone calls or talk loudly on your cell phone during visiting hours. This is a disruption to other patients and visitors.
For infection control purposes no children under the age of 12 years are allowed to visit patients in the wards, day ward or ICU.
Only two visitors per patient are allowed in the Wards and ICU.

Visitors can purchase WiFi packages at reception.
As per the Protection of Private Information (POPI) act, please appoint one family member to be the spokesperson for the family. This person will be given certain information to pass onto the family and will be the contact person for the treating medical team.

NO CLINICAL INFORMATION REGARDING ANY OF OUR PATIENTS WILL BE GIVEN TO ANYONE OVER THE PHONE.

All visitors to ICU are requested to put an apron on and wash their hands on entering and leaving the unit. No flowers are allowed in ICU.

What we Do

Urologists are highly trained specialist surgeons who use both medication and surgery as part of a comprehensive approach to care for men and women and children with urological problems. 

Appointments

Visiting Hours

Ward
  • 19h00 - 20h00
ICU
  • 15h00 - 16h00

Infection control

To prevent cross-infection The Urology Hospital has strict measures in place and family/visitors are requested to comply with the Infection Control Regulations.
Patients who are isolated may only have one visitor during visiting times. Please follow the directions given to you by the nursing staff.
If you were isolated in a previous hospital, please inform the nursing staff on admission.
No visitors may sit/lie on a patient’s bed or any open bed in the wards.
Please note that we might perform specific tests on admission or during the course of your stay. These tests are for your safety and should your medical aid not cover the cost, you will be held liable for the cost of the tests.

Coronavirus Notice

Please take note of the following:

Due to the rapidly increasing rate of the spread of the Coronavirus, visiting hours have been completely stopped for the safety of the staff, doctors and ultimately our patients.

Anyone experiencing flu like symptoms should not come to the hospital.

Your support and co-operation in this regard would be appreciated.

Visit Us

Appointments

Coming To The Urology Hospital

How We Are Doing Our Part In The Fight Against COVID-19

The safety of our patients and colleagues is our number one priority. Your healthcare is important to us and we are actively working with and following guidance from the National Department of Health and the NICD (National Institute for Communicable Diseases).

Kindly note the hospital has set up a Covid-19 task team and contingency plan and we are preparing for all eventualities.

Please confirm with your Doctor if you are still able to come for your consultation. However, if you have any of the following signs and symptoms then please cancel your appointment, self-isolate and contact the centralised helpline on 0800 029 999:
• Fever
• Cough
• Shortness of Breath

To support screening for COVID-19, before entering the hospital, all prospective patients will adhere to the following:
• Complete a Travel History form
• Undergo temperature screening

Should any of the following signs or symptoms be found, you will be requested to go home, self-isolate and contact the centralised helpline on 0800 029 999:
• Flu-like symptoms (sore throat, cough or chills)
• Fever of 37.8 or above

NB: Please notify the person doing your Travel History if you’re:
• Over 70
• Have any underlying health conditions
• Are pregnant

To protect our patients and staff from the potential risk of COVID-19, we are currently restricting visiting of patients to exceptional circumstances only.

In an effort to limit the number of patients visiting The Urology Hospital Pharmacy due to the COVID-19 pandemic, we will only assist our regular retail patients.  If you have a valid repeat script at The Urology Hospital Pharmacy, please call us in advance on 012 423 4036 to make arrangements to obtain your repeat prescription. We will then prepare it for you in advance. When collecting your script bring your purple script copy or previous medicine containers with you to gain access to the hospital.

Should you need to re-arrange an appointment at the Urology Hospital please call: 012 423 4000 or your Doctor’s rooms.

We appreciate your understanding and co-operation.

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