Roland Jones

Word of Appreciation and Thanks to the Staff of Ward G Let me open by saying that I was admitted to the Urology Hospital three times over the period 31 August – 22 October 2020. I spent time in Ward G, Ward B, ICU and again in Ward G. I must say that wherever I was I received wonderful care from all the staff. They were always friendly and helpful. Clearly a principle that is practiced throughout the hospital. Thank you all for that and your professionalism. I spent a bit more time in Ward G so obviously interacted a bit more with the staff there. Other than their observation of the principle of friendliness and helpfulness as already referred to above by the hospital staff in general, I would like to mention one or two incidents that particularly drove me to write this letter and focus on this staff in particular. At one point I shared a room with an elderly gentleman who required constant care. A nurse was allocated to him “permanently”. He was a little disorientated due to other health issues, but the nurses who tended him did so with so much respect and care. After being in the hospital for the third time, this time quite unexpectedly, I found that I was running out of some toiletries that I thought I may need to replenish within a day or two. I happened to mention this to one of the staff asking whether I could visit the little shop in the hospital. At the time it wasn’t possible for me to leave the ward, but she assured me not to worry. The next day she brought me the items from her home. I was dumbfounded!! I couldn’t believe that she had done this out of the goodness of her heart. Unbelievable caring. Lastly, is the trouble that some of the staff took just to greet me at some point during the day. I was being treated for a virus or condition so was restricted to the red-tape part of the ward. Staff would still stand on the other side of the tape or a distance outside my room, just to share a greeting. Thank you for your patience in letting me share my appreciation of your staff with you. I would really appreciate if you would convey my sentiments of gratitude to them. Yours faithfully,