Douw Prinsloo

On Thursday 24th of August 2017 I was at the Urodynamic& Incontinence Unit for a UDS which Dr F Duvenage ordered. This email just serves to compliment both Emely Nakana and Sister Baatseba Mashela for their great service and for making this rather horrible experience (my first and hopefully last) a little better. Both ladies were so friendly and helpful. Emely dealt with my “admission” quickly and efficiently, always welcome when people know what they doing, even if it is sort of routine work, things can still go wrong and some people get even that wrong. Sr Masehla who did the UDS was so professional. I mean let’s face it, this is a rather invasive and “personal” kind of test/study which is I am sure not so many guys’ top ten to do list, but it had to be done. She was so friendly, and really dealt with the whole procedure in such a professional and sensitive way. She also took the time to explain to me the whole procedure as we went through the different stages. For this I am very grateful. I wanted to send this email because I know how easily it is for anyone to take some time out to complain, but we hesitate to set aside that same time to say thank you. Please pass on my sincere appreciation to both ladies and please make sure that they get the much deserved acknowledgement and commendation for the way they treated me as a patient. The results of the USD were not so great so I will be back at the hospital in November for an operation. Date to be confirmed still.