Plan your Trip

  • Pre-admissions should be carried out at least 72 hours prior to admission in order to provide patient information and identify possible health risks and medical aid queries.
  • Pre-admission forms are available at doctor’s rooms, hospital reception or on
  • Completed forms can be faxed to (012) 342 1233 or e-mailed to
  • Medical aid patients should obtain a pre-authorisation number from their medical aid, 72 hours prior to admission.
  • Please note the patient/main member remains responsible for obtaining the pre-authorisation number.
  • Private patients need to obtain a cost estimation prior to admission from patient administration.
  • Any relevant medical reports such as X-rays, letter from the doctor, medical devices such as CPAP machines, and blood glucose machines.
  • Electronic equipment such as laptops, cell phones and other electronic devices are brought to the hospital at own risk.
  • We do not have facilities to lock away any items larger than a cell phone.
  • Reading material, sleepwear, slippers, toothbrush, toothpaste, shower gel, wash cloth and shaving items.
  • Please note that towels are available in the wards. Please do not bring your own.
  • For infection prevention purposes, please DO NOT bring your own pillows, blankets are any other bed linen with.
  • Cell phone earphones fit on the TV remote.
  • Otherwise it can be purchased at reception.
  • Favourite toy, book or blanket.
  • Nappies, toiletries, baby bottles, dummies and formula milk for babies/toddlers.
  • Please note that the hospital does not stock these items.
  • A t-shirt for your child (under 12 years of age) to wear to theatre to replace a theatre gown if preferred.
  • Only parents/grandparents are allowed into the children’s ward.
  • No siblings or any other child under 12 years are permitted to visit.
  • Parents may appoint a responsible adult to sit with the child if they are unable to do so themselves.
  • Should your child be admitted to the day ward, only the parents or an appointed responsible adult of the parent’s choice may stay with the child.
  • No children under 12 years are allowed as visitors in the day ward.
  • Cell phone earphones fit on the TV remote.
  • Otherwise it can be purchased at reception.
  • Approval from management should be obtained for guide dogs and special needs animals to enter the hospital.
  • Please refrain from bringing valuables (jewellery, cellular phones, iPods, laptops, etc.) and firearms to the hospital.
  • Private patients will be required to pay an estimated cost on admission, based on a quotation obtained from patient administration.
  • Should you wish to discuss any of these fees, please feel free to contact Patient Administration at (012) 423 4000 or e-mail
We have a retail Pharmacy available in our Hospital for your convenience.

Pharmacy hours

Weekdays: 08h00 – 19h00
Saturday: 08h00 – 14h00
Sunday/Public Holidays: 09h00 – 12h00

Please note that the Hospital practices the substitution of original medication with generic medication. Should you prefer to have original medication then please inform your doctor when he is prescribing your medication to take home.

Infection control

If you were isolated in a previous hospital, please inform the nursing staff on admission. Please note that we might perform specific tests on admission or during the course of your stay. These tests are for your safety and should your medical aid not cover the cost, you will be held liable for the cost of the tests.


Coming To The Urology Hospital

How We Are Doing Our Part In The Fight Against COVID-19

The Urology Hospital is a surgical hospital specializing in the treatment of urological and related conditions. As we are not a respiratory related facility, we will not be actively treating COVID-19 patients. This allows us to continue providing surgical treatment to all our urology related patients and we will gladly accommodate you in this regard.

The safety of our patients and colleagues is our number one priority. Your healthcare is important to us and we are actively working with and following guidance from the National Department of Health and the NICD (National Institute for Communicable Diseases).

Kindly note the hospital has set up a Covid-19 task team and contingency plan and we are preparing for all eventualities.

Please confirm with your Doctor if you are still able to come for your consultation. However, if you have any of the following signs and symptoms then please cancel your appointment, self-isolate and contact the centralised helpline on 0800 029 999:
• Fever
• Cough
• Sore Throat
• Shortness of Breath
• Headache
• Fatigue/Malaise
• Diarrhoea
• Loss of smell and taste

To support screening for COVID-19, before entering the hospital, all prospective patients will adhere to the following:
• Complete a Travel History form
• Undergo temperature screening

Should any of the following signs or symptoms be found, you will be requested to go home, self-isolate and contact the centralised helpline on 0800 029 999:
• Flu-like symptoms (sore throat, cough or chills)
• Fever of 37.7 or above

NB: Please notify the person doing your Travel History if you’re:
• Over 70
• Have any underlying health conditions
• Are pregnant

To protect our patients and staff from the potential risk of COVID-19, we are currently restricting visiting of patients to exceptional circumstances only.

In an effort to limit the number of patients visiting The Urology Hospital Pharmacy due to the COVID-19 pandemic, we will only assist our regular retail patients.  If you have a valid repeat script at The Urology Hospital Pharmacy, please call us in advance on 012 423 4036 to make arrangements to obtain your repeat prescription. We will then prepare it for you in advance. When collecting your script bring your purple script copy or previous medicine containers with you to gain access to the hospital.

Should you need to re-arrange an appointment at the Urology Hospital please call: 012 423 4000 or your Doctor’s rooms.

We appreciate your understanding and co-operation.

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