Applications are invited from persons who possess the requisite experience, qualification and suitably meet the corresponding requirements for the following critical vacant role:
ADMISSIONS CLERK
This position reports to the Patient Administration Manager and will be responsible for the following performance areas:
1.Continuous Performance and Quality Management
- Ensure that the Hospital Core values are reflected in Reception staff behaviour
- Always be aware of the quality management and improvement programs and be competent to participate in quality improvement
- Meetings are utilised as quality improvement opportunities
- Standards/Policies/Procedures are met and maintained
- All relevant statutory requirements are adhered to
- Best operating practices are shared to the benefit of the hospital
- A culture of Service Excellence is implemented and enhanced throughout the department and hospital
2.Deliver uncompromising quality to customers
- Comply and adhere to pre-admission, admission, banking and switchboard policies
- Maintain and achieve quality patient satisfaction
- Report all patient admission incidents and implement the corrective actions
- Report customer complaints and implement the corrective actions
- Ensure complete and effective response to complaints and feedback within 12 hours of receipt
- Ensure service provider satisfaction
- Ensure complete and effective feedback to all changes effecting service providers e.g. doctors,
radiology where changes from medical aids or hospital will affect them
- Ensure 100% compliance to:
- Pre-admission
- Admission
- Staggering of patient admissions
- Fast track admissions
- Emergency admissions
- Banking/cash management
3.Developing a growth agenda
- Data integrity and reliability
- Cash flow and profit optimization
- Banking done daily
4.Leadership and performance
- Actively participate in Reception Management and demonstrate visible participation in teamwork
- Visible advocate the Vision and Mission of the Hospital
- Actively sponsor Top management initiatives and projects as it relates to Reception and the hospital
- Ensure that insight into Reception and supporting department’s functions are understood
- Ensure that Reception is always covered to the best advantage for the hospital and that client satisfaction is optimised
- Always ensure that CPA (Consumer Protection Act) and the right of the patient to confidentiality are met
REQUIREMENTS
- Grade 12 or equivalent
- Reception administration experience, preferably in a private healthcare facility
- Computer literate (Microsoft Office)
- Knowledge of ICD and CPT codes
- Medical AID Schemes and Private healthcare environment exposure
- Good understanding of COIDA (Compensation for Occupational Injuries and Diseases Act) processed, procedures and policies
- Able to identify possible financial risks
Closing date: 1 August 2024
Contact: Henriette Kemp
E-Mail: Henriettek@urology.co.za
GENERAL NOTE:
Please note that the Urology Hospital is a smoking free facility and an equal opportunity employer. Should you not hear from us within fourteen working days after the closing date please consider your application as unsuccessful. POPIA sections provides that everyone has the right to privacy, and it includes a right to protection against the unlawful collection, retention, dissemination and use of personal information and any attached text or documentation that are retained by the Urolocare hospitals for a period in accordance with relevant data legislation
